Frequently Asked Questions

Cultivated Mental Health, LLC provides continuing education, already approved by the Georgia Society for Clinical Social Work (GSCSW) and currently seeking approval from other national accreditation entities.Once obtained, course approval codes will be listed on your certificates, course overviews, along with the learning objectives.

While most states recognize CE credits from organizations like GSCSW and NBCC, and potentially ASWB/ACE in the future, we advise you to review your state's specific rules for CE credit acceptance. For compliance, keep records of course descriptions and objectives, along with your completion certificate. We recommend verifying with your state board or professional organization for precise filing requirements for the CE credits acquired through our courses.

PAYMENT, CANCELATION, & REFUND POLICY

Continuing Education events are to be paid for in full at the time of registration. 

Refunds can be made under the following guidelines:

• 100% Refund with 14-day notice is provided to Cultivated Mental Health, LLC at hello@cultivatedmh.com with a subject line of “Refund Request” and a notation of the name and date of the event.  
  
• 50% Refund with 7-day notice is provided to Cultivated Mental Health, LLC at hello@cultivatedmh.com with a subject line of “Refund Request” and a notation of the name and date of the event. 
  
• No Refund is available for cancellations within 6-days of the scheduled event as the fees are needed for all administrative overhead. 
  
• If an event is canceled by Cultivated Mental Health, LLC, your registration fee will be reimbursed in full. 

In accordance with the guidelines established by the Georgia Composite Board, it is imperative that attendees of our training workshops be present for the entire duration of the presentation to be eligible for continuing education credit. In order to remain in compliance with these guidelines and uphold our ability to provide CEs, we regret to inform you that we cannot issue certificates to participants who arrive more than 15 minutes late or depart 15 minutes before the conclusion of the course.

Please note that our policy, which is prominently displayed on our website, stipulates that we cannot provide refunds for any reason. Furthermore, your presence is essential to our preparation for the presentation, and as such, we cannot make any exceptions to this policy.

If you arrive more than 15 minutes late, you may join the presentation at the first break, but no certificates will be issued for the time missed. Similarly, leaving the session early will result in no credit being granted for attendance.

Certificates are provided after the student has been all requirements. 

At Cultivated Mental Health, our commitment to excellence extends beyond our course offerings to include compliance with all relevant regulations. This is why we have established specific criteria for our certification process. Participants must attend the full duration of the class, and any arrivals that are more than 15 minutes late will not be eligible for a certificate. Additionally, completing the post-class evaluation is a crucial step, not just for feedback but for ensuring that we meet all the regulatory requirements. Only by fulfilling both these conditions can we issue a certificate.

No, we have evolved, like many other fine things out there in the world.  Initially, the work we did was connected with Kathy's clinical practice.  As this grew, the need to differentiate spaces also grew, so a d/b/a was created: DownStreamFirst LLC d/b/a DSF Educational Pursuits.  

In August of 2023, Cultivated Mental Health LLC was created as a separate entity to focus support, needs, growth, and specialization traits to our mission space.  We are honored to continue to serve you here! Thank you for this opportunity.

Our  Grievance Policy

At Cultivated Mental Health, LLC, we prioritize exceptional customer service and strive to address any concerns or grievances promptly and effectively.

We encourage you to reach out to us directly via email or phone during our business hours, Monday to Thursday, 9:00 a.m. to 4:00 p.m. EST.

For assistance, please contact our dedicated team at 678-469-3786 or email us at hello@cultivatedmh.com

Our commitment to resolving grievances includes the involvement of our advisory committee and the social work consultant, ensuring impartiality and objectivity throughout the process. We understand the importance of timely response, and someone from our team will acknowledge your grievance within 24 business hours. If immediate resolution is not possible, we will thoroughly investigate the matter and provide a comprehensive response within a reasonable timeframe.

We value your feedback and strive to make improvements based on your grievances to enhance our educational pursuits. Your satisfaction is our priority, and we are here to address any concerns you may have.

This Privacy Policy governs the manner in which the School collects, uses, maintains and discloses information collected from users (each, a “Student”) of the School. This Privacy Policy applies to the School and all Courses offered by the School.

Personal identification information

We may collect personal identification information from Students in a variety of ways, including, but not limited to, when Students enroll in the School or a Course within the School, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available in our School. Students may visit the School anonymously. We will collect personal identification information from Students only if they voluntarily submit such information to us. Students can refuse to supply personal identification information but doing so may prevent them from engaging in certain School related activities.

How we use collected information

The School may collect and use Students’ personal identification information for the following purposes:

• To improve customer service
  Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
  We may use information in the aggregate to understand how our Students as a group use the services and resources provided in our School.
• To send periodic emails
  We may use Student email addresses to send Students information and updates pertaining to their order. Student email addresses may also be used to respond to Student inquiries, questions, or other requests.

Sharing your personal information

We do not sell, trade, or rent Student personal identification information to others.

Third party websites

Student may find advertising or other content in our School that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our School. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Student, is subject to that website's own terms and policies.

Changes to this Privacy Policy

The School has the discretion to update this Privacy Policy at any time. We encourage Students to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By enrolling in the School, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not enroll in the School. Your continued enrollment in the School following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

1. Permission is granted to temporarily download one copy of the materials (information or software) on Company's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
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1. The materials on Company's web site are provided 'as is'. Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

In no event shall Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Company's Internet site, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

The materials appearing on Company's web site could include technical, typographical, or photographic errors. Company does not warrant that any of the materials on its web site are accurate, complete, or current. Company may make changes to the materials contained on its web site at any time without notice. Company does not, however, make any commitment to update the materials.

Company has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Company of the site. Use of any such linked web site is at the user's own risk.

Company may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Any claim relating to Company's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.

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Enriching our lives one class at a time

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